Cancellations and refunds
Last updated 2 November 2026
The short version: try Pennies free for 14 days, pay monthly after that, and cancel whenever you like.
Free trial
Every plan starts with 14 days free and no card, and reads up to 75 receipts. If you don't continue, nothing is charged.
How to cancel
Message cancel subscription to Pennies on WhatsApp, or email hello@penniesapp.com from any address with your business or practice name. We confirm the cancellation on WhatsApp.
When it takes effect
Cancellation takes effect at the end of the month you've already paid for. You keep full access until then, and you're not billed again.
Refunds
Monthly fees are not refunded for part of a month. If you were charged in error – for example after you had already cancelled, or twice for the same month – email hello@penniesapp.com and we refund it in full, usually within 7 days, to the payment method you used.
If you're an individual consumer and the law gives you a cooling-off period (such as section 44 of the Electronic Communications and Transactions Act), you can cancel within 7 days of your first payment for a full refund.
Your documents after cancelling
Your documents stay available to download for 90 days after cancellation. After that they are deleted, unless your accountant's practice still holds them on its own Pennies account, or you ask us to delete them sooner.